Refund & Cancellation Policy
Last updated: 6 August 2026
What happens to your money when you cancel, and when we will refund it. Short, because it should be.
What this covers
This policy covers subscriptions to the Nuvio platform bought from Nuvio Learning Private Limited. It forms part of our Terms of Service.
It does not cover charges billed to you directly by a third-party provider you have connected — messaging, telephony or email delivery. Those follow that provider’s own policy.
Trials
Trials are free. Nothing is charged during a trial, and a trial does not convert into a paid subscription unless you choose to subscribe.
Cancelling
- You may cancel at any time, from the account or by writing to us.
- Cancellation takes effect at the end of the period you have already paid for. You keep full access until then.
- We do not auto-renew a cancelled subscription, and we will confirm the cancellation in writing.
Refunds
- Within 7 days of a first subscription payment — if Nuvio is not right for you, tell us and we will refund that payment in full.
- After that — subscription fees for the current period are generally non-refundable, because the service was available to you throughout it.
- If we materially reduce a paid application’s core functionality during a term you have paid for, you may cancel and we will refund the unused portion pro rata.
- If we terminate your account for breach, fees are not refunded.
- Billing errors — a duplicate or incorrect charge is refunded in full, always.
Usage-based charges already incurred are not refundable, since the underlying service was consumed.
Failed payments
If a payment fails we will retry and tell you. If it stays unpaid we may suspend the account after notice. We do not delete your data because of non-payment — it stays available for export for a reasonable period.
How to request a refund
Write to admin@nuviolearning.com from the account’s registered email, with the invoice number and a sentence about what went wrong.
We acknowledge within 2 business days and decide within 7. Approved refunds go back to the original payment method, and typically reach you within 5 to 10 business days after we issue them, depending on your bank.
Contact
Billing questions: admin@nuviolearning.com.
- Legal name: Nuvio Learning Private Limited
- Corporate Identity Number (CIN): U85499WB2025PTC282733
- Registered office: ANO-201, Astra Towers, 2C/1, Action Area IIC, Rajarhat, North 24 Parganas, West Bengal 700161, India
- Contact: admin@nuviolearning.com
See also: Privacy Policy · Terms of Service · Refund & Cancellation Policy