Terms of Service

This agreement

These terms are between you — the organisation opening the account — and Nuvio Learning Private Limited. By creating an account, starting a trial or using the service, you accept them. If you accept on behalf of an organisation, you confirm you are authorised to bind it.

• Legal name: Nuvio Learning Private Limited
• Corporate Identity Number (CIN): U85499WB2025PTC282733
• Registered office: ANO-201, Astra Towers, 2C/1, Action Area IIC, Rajarhat, North 24 Parganas, West Bengal 700161, India
• Contact: admin@nuviolearning.com

What Nuvio provides

Nuvio is a multi-tenant business platform offered as a subscription. It comprises Nuvio Leads (CRM), Learn (class and fee operations), Books (invoicing and tax), HRMS (people and payroll) and Chat (customer messaging). You subscribe to the applications you want.

Your account is a tenant: your data is separated from other customers’ data, and access is governed by the roles and permissions you configure.

Accounts and eligibility

• Nuvio is for business use. You must be able to enter a binding contract.
• You are responsible for your users, for what they do in your account, and for keeping credentials confidential.
• You must give accurate account and billing information and keep it current.
• Tell us promptly if you believe an account has been compromised.

Trials

We may offer a free trial. Trials are provided as-is, may be limited in features, volume or duration, and may be ended or changed at our discretion. Data you enter during a trial is deleted a reasonable period after the trial ends unless you subscribe.

Fees, billing and taxes

• Subscription fees are billed in advance for the period you choose, and usage-based charges in arrears.
• Fees are exclusive of applicable taxes. Where we are required to charge indirect taxes such as GST, they will be itemised on your invoice.
• Fees for third-party services you connect — messaging, telephony, email delivery — are billed to you by that provider, not by us, unless we have agreed otherwise in writing.
• If an invoice is overdue we may suspend the account after giving notice. We will not delete your data during a suspension for non-payment.
• We may change prices for a renewal term with at least 30 days’ notice before that term begins.

Acceptable use

You may not use Nuvio to break the law, infringe others’ rights, or damage the service. Specifically, do not:

• upload malware, attempt to breach security, or probe or load-test the service without our written consent;
• reverse engineer the service, or resell or provide access to it as a service to third parties unless your agreement with us permits it;
• store or transmit content you have no right to, or that is unlawful, hateful or deceptive;
• use the service to send messages that the section below prohibits.

Messaging compliance — your responsibility

Nuvio Chat can reach people over WhatsApp, SMS, RCS, email and voice. Every one of those channels binds the regulatory identity to you, the sender — not to us. Read this section carefully.

• Consent. You must have a lawful basis to contact each recipient, and be able to produce evidence of it. Regulators generally require this on short notice.
• Your own registrations. You are responsible for obtaining and maintaining the sender identities your channels require — a WhatsApp Business Account, a 10DLC brand and campaign, a DLT Principal Entity and headers in India, a verified RCS agent, an authenticated sending domain. These cannot be shared or inherited from us.
• Platform and carrier rules. You must comply with the policies of Meta, the mobile carriers, RCS providers and email providers whose networks carry your messages, including template and opt-out requirements.
• India. You must comply with TRAI’s telecom commercial communications regulations, including DND and DLT obligations. Automated or predictive dialling to Indian numbers is not permitted through Nuvio, and the platform enforces this.
• Opt-out. You must honour opt-out and unsubscribe requests promptly, across every channel.

We may suspend sending immediately, without prior notice, where we reasonably believe a breach is causing harm, regulatory exposure or damage to a network we depend on. We will tell you why and restore service once resolved.

Your data

Your data stays yours. You grant us only the licence needed to host, process, transmit, back up and display it in order to provide the service, and to comply with law.

For personal data in your account we act as your processor and follow your instructions, as set out in the Privacy Policy. You are responsible for having a lawful basis for the data you put in, and for the content of the messages you send.

You can export your data while your account is active. On termination we make it available for a reasonable period, then delete it.

Third-party services

Nuvio connects to services operated by others. Those services are governed by your agreement with the provider, and their availability, pricing and policies are outside our control. We are not responsible for a third-party service’s acts or omissions, and a failure or change on their side is not a breach of these terms by us.

Availability, changes and support

We aim to keep Nuvio available and to give notice of planned maintenance. We do not commit to a specific uptime figure unless we have agreed one with you in writing.

We improve the product continuously, so features change. We will not materially reduce the core functionality of a paid application during a term you have already paid for without offering you a pro-rata refund for the remainder.

Support is provided by email at admin@nuviolearning.com during Indian business hours.

Suspension and termination

• You may cancel at any time; cancellation takes effect at the end of the paid period. See the Refund & Cancellation Policy.
• We may suspend or terminate for material breach, for non-payment after notice, or where required by law.
• We may suspend sending immediately where the messaging-compliance section applies.
• On termination your right to use the service ends, and the clauses that by their nature should survive — fees owed, confidentiality, liability, governing law — do.

Intellectual property

The Nuvio platform, software, documentation, design and brand belong to us and our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more. Feedback you give us we may use freely, without obligation to you.

Confidentiality

Each of us may learn confidential information about the other. Each will protect it with reasonable care, use it only for this agreement, and disclose it only to people who need it and are bound to keep it confidential — unless disclosure is legally required, in which case we will give notice if we lawfully can.

Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as-is: we do not warrant that it will be uninterrupted or error-free, or that it will produce any particular business result.

Nuvio is not a substitute for professional advice. Outputs from Books, HRMS or any tax, payroll or accounting feature are tools, and remain your responsibility to check before filing or paying.

Limitation of liability

Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

Our total aggregate liability arising out of or relating to this agreement is limited to the fees you paid us for the service in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud.

Indemnity

You will indemnify us against claims, fines and reasonable costs arising from your content, your use of the service in breach of these terms, or your breach of the messaging-compliance section — including regulatory penalties resulting from messages you sent.

Governing law

These terms are governed by the laws of India. The courts at Kolkata, West Bengal have exclusive jurisdiction, and both of us submit to it.

Changes to these terms

We may update these terms. For material changes affecting active customers we will give at least 30 days’ notice by email or in the product. Continuing to use Nuvio after a change takes effect means you accept it; if you do not, you may cancel and we will refund the unused part of your current term.

Contact

Questions about these terms: admin@nuviolearning.com.

• Legal name: Nuvio Learning Private Limited
• Corporate Identity Number (CIN): U85499WB2025PTC282733
• Registered office: ANO-201, Astra Towers, 2C/1, Action Area IIC, Rajarhat, North 24 Parganas, West Bengal 700161, India
• Contact: admin@nuviolearning.com